- End-to-end delivery capability from Service Design, Development, Testing, Implementation, Operational enablement, RUN, Service stability, Reporting and beyond.
- We are specialists in all things Device related, from Device as a Service to Asset Man, Device Portfolio Management on to Device Lifecycle & Refresh.
- Initial interaction with IT plays a critical role in the usability and effectiveness of any service or product. Often, the Service Portal is the first step that End Users interact with in IT and first impressions matter. We are committed to creating intuitive, easy-to-use interfaces designed by IT but not for IT.
- Through vast experience of our team, we are confidently able to provide an analysis of current Service Desk set up and provide recommendations that will enhance the performance of the team and increase User satisfaction. We focus on delivery customised to your Organisational needs and not what is “known and works for everyone else”. Our team will help to implement the automation – where is it needed, improve current processes – where it makes sense and help you build a User-centric Service Desk. Less manual tasks – more pro-active and responsive service.
- We have spent countless hours migrating, upgrading, delivering, fixing and designing solutions for device delivery and support. Sadly, we learned that the perfect process for Device Management does not exist , but our goal is to minimise your risk and exposure. RedTail’s remote Technical Team travels all over the world to deliver what is needed – not only what is written in the contract. We specialise in difficult, commercially challenging cases, customised solutions and individual approach. We leave the “off the shelf approach” to others.
- Reporting is the beating heart of every Organisation, regardless of size. Reporting plays a key role on every level , from Support Teams to the Management Board. RedTail enhances our clients reporting regardless of the systems they are currently operating with, by providing a centralised overview of their Operations and Project delivery. We believe that good reporting will not only give our clients the information they need but also allows organisations to make clear, informed decisions for the future. Reporting does not need to be complicated and we at RedTail ensure it is fit for purpose and easy to navigate.
